Draft — pending legal review. This page was generated to give Balad a working Privacy Policy while a lawyer-reviewed version is prepared. Please have it reviewed before relying on it as your final policy.
Who we are
Balad (بلد) is a marketplace connecting independent Lebanese makers and shops with buyers in Lebanon and abroad. Our website address is: https://balad.webhostlb.net.
Information we collect
When you create an account, place an order, or apply to sell on Balad, we collect information such as your name, email address, phone number, delivery address, and (if you choose to order or communicate via WhatsApp) your WhatsApp number and messages. Vendors also provide store details such as a business name, description, and product listings.
We also collect standard technical information automatically, such as your IP address and browser type, mainly for security and to keep the site running properly.
How we use your information
We use your information to process and deliver orders, connect buyers with the vendors they order from, send order and account notifications, respond to support requests, and keep Balad secure and working correctly.
Who we share your data with
When you place an order, the vendor you ordered from receives the order details needed to fulfil it — typically your name, delivery address, phone number, and the items ordered. If you contact a vendor via WhatsApp, that conversation is also subject to WhatsApp’s own privacy policy, since WhatsApp is operated by Meta, not by Balad.
We do not sell your personal information to third parties. We may share information with service providers who help us run the site (such as hosting and payment processing) only as needed to provide the service.
Cookies
Balad uses cookies to keep you signed in, remember your cart and language preference, and support core site features such as checkout. If you leave a comment or log in, WordPress may also set its own standard cookies for that purpose.
How long we retain your data
We keep order and account records for as long as needed to provide the service, resolve disputes, and meet our legal and accounting obligations. You may request deletion of your account information at any time, subject to records we are required to keep.
Your rights
You can request access to, correction of, or deletion of the personal information we hold about you by contacting us using the details below. Website administrators can also see and edit account information on request.
Children’s privacy
Balad is not directed at children and is not knowingly used to collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact us
If you have questions about this Privacy Policy or how your data is handled, please contact us through the details on our Join Balad page or your order confirmation.